The digital landscape is changing at a rapid pace. We’re moving from the internet of things to artificial intelligence and even voice search. To keep up with these changes, many businesses turn to digital transformation services for help with this ever-changing world. But choosing the right provider can be tricky given the many options out there. Since that’s the case, let’s explore how to find the best service provider for your business today.
8 Things to Look for in Your Digital Transformation Services Provider
1. Do They Offer a Free Consultation?
One of the first things to check is if they’ll do a quick and thorough consultation for you. This will help avoid wasting time and money on a company that doesn’t have the skills or resources to handle what you need. A digital transformation is an investment that affects nearly every aspect of a business, so it’s important that you find a provider who is a good fit for what you need.
2. Does the Company Have a Reliable Track Record?
Considering the scope of this type of project, one of the most important factors to consider is whether the company in question has a reputation for delivering on time and on budget. The last thing you want is to be left without a website or other digital tools after you’ve invested resources into it.
3. Are Services Provided Physically or Remotely?
You’ll also want to check and see if the digital transformation provider can do remote services as well. If you have a tight budget and can’t afford to bring them in-house for the duration of the project, then this is a useful question to ask. Although they may not be able to do every part of the project remotely, if they can do some of it then you’ll still get the benefit without having to spend all your funds.
4. Are They Transparent About Everything?
If a service provider puts everything on the table then you can eliminate surprises along the way. Transparency about pricing, timelines, and deliverables is important because it makes you feel more in control of the project. It also shows that the company is confident in what they do, which should make you feel better about choosing them.
5. Do They Know the Average Length of Project Completion?
It’s always good to get an estimate when it comes to project length. If the company has done many of these types of projects before, then they’ll be able to provide a range of deadlines for you. This will let you make a better decision when it comes to deciding on the best provider for your project.
6. Can They Reference Past Clients or Projects?
If you can find similar companies that have had success with a provider, then this is a good way to gauge whether or not they’re right for your company. You can also find out what customers think of them by looking at reviews. If they’re getting compliments about things you care about, such as meeting deadlines or being available and friendly, then you know they’re a good fit.
7. Is There a Customer Service Department You Can Contact?
You don’t want to be left in the dark about how your digital transformation project is going. You want to have someone who’s looking out for you and making sure it’s being done correctly. Take a second and find out what the customer success team is like. If they’re responsive and caring, your experience with them will be a more pleasant one.
8. Do They Offer Any Guarantees?
A project like this can be a bit risky, so you’ll want some type of guarantee that the company in question will take responsibility – especially related to cost overruns or delays in delivery. They should be able to offer an agreement that specifies this upfront, so it’s important to do your research beforehand. That way, no matter what happens with your project, you’re covered.
Clearly, there are lots of things to consider when choosing the right service provider. But as long as you keep all these tips in mind, you’ll end up with a great service provider and an up-to-date business in the process. Contact us if you’re interested in getting digital transformation services.